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Family Connection Center

Supporting families through resource connection, family learning, and more.

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Welcome to the Hamilton County Schools Family Connection Center (FCC). The Family Connection Center serves as a district connection point for HCS families. The FCC guides families in navigating district supports and resources and empowers families through strengthening family-school partnerships. The center operates as a hub of district information, resources, and services, centralizing families’ multiple touchpoints with the school district throughout their child’s educational journey.

Location

Our office located at 3074 Claude Ramsey Parkway, Chattanooga TN 37421 and open regular hours – Monday through Friday from 8:00am- 4:30pm. Find us on Google Maps by searching for HCS Family Connection Center!

Contact us at 423-843-4799 or email us for assistance or click Book an Appointment to schedule in-person/virtual assistance.

Summer Schedule 2025

kids and parents on field trip walk through tulip field

We can assist with:

Check Out Our Resources

PowerSchool Support

EdConnect Support

Would your students benefit from having EPB WIFI in your home at no-cost to you or your family? HCS is proud to be partnering with EPB to provide high-speed internet at no-cost to over 28,000 income-eligible students in the district. Even if you already have WIFI in your home or on your personal cell phone, you could still be eligible for HCS EdConnect. If you have questions about the program, CLICK HERE for more information. For questions specifically about your student’s eligibility, please contact your child’s school. 

EdConnect FAQ

Community Support

United Way’s 2-1-1 is a free and confidential service helping people across the Tennessee Valley find the local resources they need when they need them. One call to 2-1-1 connects you to someone who can help you navigate the maze of human services to get you to the help you need. 2-1-1 offers information about food, housing, employment, transportation, health services, eldercare, and other crisis hotlines. Our trained information and referral specialists can help you find resources for all of these needs and more.

Speak with a Community Resource Specialist by dialing 2-1-1 or 423.265.8000, or by texting your zip code to 898-211. 

Alternative Education

  • Job Corps
    • Vocational training program for people ages 16-24
    • Call: (423) 894-3865
  • Orange Grove
    • Employment (and other) services for adults and children with disabilities
    • Call: (423) 629-1451
  • TN HiSet Exam (GED)

Counseling & Mental Health Resources

Need counseling services for your student? Please connect with your School Social Worker or School Counselor.

If you are in need of immediate services for yourself or a member of your family who is in a mental health crisis, please contact TN Statewide Crisis Line at 855-CRISIS-1 or 855-274-7471 for a confidential person to speak with. You can also HOME to 741741 from anywhere anytime. The Crisis Text Line and the Phone Line are both free and available 24/7.

The 988 Lifeline also provides 24/7 free and confidential support for people in distress, prevention, and crisis resources for you or your loved ones. Just dial 988 for assistance.

The following are additional counseling resources in the Hamilton County area. The inclusion of these resources on this webpage is not an advertisement of assertation of the services provided by that provider but merely a list of available supports within our community. For additional resources beyond this list, please contact 211.

  • Centerstone
    • Child & Teen (home & school) Mental Health Care
    • Call: (423) 756-7644
  • Children’s Advocacy Center
    • Provides services to children who are victims of abuse
    • Call: (423) 209-6918
  • Greater Chattanooga Christian Services
    • Provides counseling, consulting, and educational services
    • Call: (423) 499-9635
  • Health Connect America
    • Provides services to adults, children, and their families
    • Call (423) 702-5508
  • McNabb Center
    • Provides counseling and treatment services to children and adults
    • Call (423)-266-6751
  • Mental Health Cooperative
    • Support for individuals with mental & emotional disorders (through TennCare)
    • Call: (423) 697-5950
  • Sound Living Center
    • Provides clinical child, adult, and family counseling services
    • Call: (423) 682-7203
  • TN Baptist Children’s Home
    • Provides counseling & residential treatment for children
    • Call: (423) 757-5310
  • Transformation Center
    • Provides faith-based counseling services
    • Call: (423)-499-9335
  • Volunteer Behavioral Health
    • Case management and crisis stabilization
    • Call: (423) 634-8884

Domestic Violence Services

Financial Resources

The Hamilton County areas provides a variety of financial resources for families from financial assistance to financial literacy.

Chattanooga Bill Assistance Directory 
List of local agencies and organizations helping with bill and utility assistance in Chattanooga.

Financial Resource Directory
List of financial resources & services found both in Chattanooga and nationally, with options that are free of charge and also fee-based.

Empower Chattanooga
Empower teaches residents of Chattanooga low cost and no cost ways to reduce their utility bill.

Office of Family Empowerment
The Office of Family Empowerment offers family support programs as well as the LIHEAP program. The Low-Income Home Energy Assistance Program (LIHEAP) is an energy assistance program which provides support for income-eligible families to help them in managing rising home energy costs.
Call: (423) 643-6434 for more information or a LIHEAP application.

Money School
The Money School is a financial literacy program that covers a variety of topics to build financial consciousness and stability within the community. Every April during Financial Literacy Month, The Chattanooga Neighborhood Enterprise (CNE) provides a full day of course by financial professionals, which are open to the public at no cost. For more information about other financial literacy opportunities, including home ownership contact the CNE at 423-756-6201.

Click the Housing and Utility Resources for other assistance programs.

Food Resources

Chattanooga Food Bank 

Chattanooga Mobile Market

Food Banks in Chattanooga

Government Programs

Housing and Utility Resources

The following are just a few of the housing and utility assistance programs within our community. For more resources beyond this quick list please contact 211.

Low Cost Internet and Technology Resources

Hamilton County has a strong and further emerging innovation district and provided a variety of resources to the community including no-cost to low-cost internet, technology classes, and low-cost device purchases.

Medical Resources

Chattanooga Health Department

Erlanger Community Health Centers

  • Dodson Avenue
  • Southside
  • Premier Healthcare

Other Community Health Clinics

Insurance Programs

Question about the Family Connection Center?

Please email the Family Connection Center